Privacy Policy

This Privacy Policy governs the manner in which personal information is managed by Sv Infonet Solution App, an innovative ticketing and customer operation system provided by the Sv Infonet Solution. The Privacy Policy explains how Sv Infonet Solution collects, uses, and protects personal information obtained from users (referred to as “Users”) who utilize the mobile application. By using the Sv Infonet Solution application, Users acknowledge and consent to the practices described in this Privacy Policy.

 Definitions: 

 “User” refers to individuals who utilize the mobile application, specifically customers of the Organisation. 

“Organisation” refers to the legal entity, which can be a corporation, enterprise, business, firm, institution, establishment, company entity, concern, or consortium, that has obtained access to the Sv Infonet Solution application and subsequently disseminates it among their customers.

Description of  Sv Infonet Solution App:

Sv Infonet Solution App is designed for providing better support to my customers. Through this application customers can manage their bills and can pay their dues and can contact my support team,

Data Collection and Storage:
Mobile number:

Sv Infonet Solution collects customers mobile number for generating login sms codes,

The Organisation’s secure server infrastructure, which houses the Sv Infonet Solution database, exclusively stores these contact Numbers

 Access to the stored mobile number is strictly limited to authorized personnel within the Customers’s Organisation who are responsible for customer app.

The mobile number are retained for as long as necessary to fulfill the intended purposes, ensuring compliance with legal obligations and the Organization’s policies. 

 Data Retention:

The personal data collected by Sv Infonet Solution, including mobile number is retained for as long as necessary to fulfill the intended purposes, primarily related to customer app purpose.

The collection of data is solely under the permission of user or the organisation or both 

 User Consent and Organization Authorization:

Users explicitly provide their consent for the collection and use of personal data, including mobile number, when utilizing the Sv Infonet Solution application.

The Organization, as the responsible entity, authorizes and controls the collection, access, and use of personal data within the scope of its subscription to Sv Infonet Solution App.

Access to collected personal data, including images and location data, is strictly limited to authorized personnel within the Organization who require such information for customer app purposes. 

User Rights:

Users have the right to view, rectify, or delete their personal data collected through Sv Infonet Solution. They can exercise these rights by contacting their Organization’s designated privacy contact. The Organization will provide information about the personal data collected, the purposes of processing, and any third parties to whom the data has been disclosed.

Users may request the correction or update of their personal data if they believe it to be inaccurate, incomplete, or outdated. The Organization will promptly review and rectify any verified inaccuracies in the data.

Users have the right to request the deletion of their personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or if the processing is based on their consent and they withdraw that consent. The Organization will comply with such deletion requests unless there are legal obligations or legitimate interests that require the retention of the data.
Users may have the right to restrict or object to the processing of their personal data in specific situations, such as when they contest the accuracy of the data or believe the processing to be unlawful. The Organization will review and assess such requests and will cease processing the data unless there are compelling legitimate grounds for continuing the processing.

Users have the right to data portability, which allows them to receive their personal data in a structured, commonly used, and machine-readable format. This right applies to personal data that is processed based on their consent or for the performance of a contract.

Organization Rights:

The Organization has the right to continue, stop, extend, upgrade, or transfer the subscription plan for the Sv Infonet Solution application. These decisions are made based on the organization’s operational requirements and business needs.

The Organization has the right to elevate or de-elevate the user category at any time. This may involve granting additional privileges or restricting certain functionalities based on the user’s role, responsibilities, or changes within the organization.

The Organization has the right to add, delete, or temporarily hold any users within the Sv Infonet Solution application. This allows the organization to manage user accounts effectively, ensuring that only authorized individuals have access to the application.

The Organization has the right to view, edit, or delete users’ data within the Sv Infonet Solution Customer application. This access is necessary for the organization to fulfill its administrative responsibilities, ensuring data accuracy and adherence to organizational policies.

The Organization has the right to file a complaint and take necessary action against a user in the event of any misuse of the Sv Infonet Solution application for illegal or unauthorized purposes. This includes actions to protect the security and integrity of the application and its data, as well as to enforce compliance with applicable laws and regulations.

The Organization may use aggregated and anonymized data derived from the Sv Infonet Solutiont application for analytical purposes, internal reporting, or improving the overall functionality of the application. However, such data will not personally identify individual users.

The Organization may disclose personal data, if required by law or if authorized by the user or relevant legal authorities.

The Organization may transfer the responsibility of managing the Sv Infonet Solution application, including data storage and processing, to a trusted third-party service provider. In such cases, the Organization will ensure that appropriate data protection measures are in place to safeguard personal data.

The Organization will make reasonable efforts to ensure that all actions taken with regard to the Sv Infonet Solution application and user data are in compliance with applicable laws and regulations, as well as in alignment with the principles of privacy and data protection.

Data Security and Confidentiality:

Sv Infonet Solution employs industry-standard security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

The Organization is responsible for maintaining the security and confidentiality of personal data collected through Sv Infonet Solution app, including implementing appropriate access controls and data protection measures.

Sv Infonet Solution app complies with applicable data protection laws and regulations to ensure the proper handling and processing of personal data.

Sv Infonet Solution App does not disclose personal data, including mobile number, to any third parties unless required by law or authorized by the Organization.

Personal data collected through Sv Infonet Solution is not sold, rented, or shared with external parties for marketing or commercial purposes.

Updates to the Privacy Policy:

This Privacy Policy may be revised periodically to reflect changes in technology, legal requirements, and business practices.

Users and the Organization will be notified of any significant updates to the Privacy Policy through email or other appropriate means.

By continuing to use the Sv Infonet Solution application, Users and the Organization indicate their acceptance of the Privacy Policy and any subsequent revisions.

It is recommended that Users and the Organization review this Privacy Policy regularly to stay informed about the collection, use, and retention of personal data by Sv Infonet Solution.

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